DisplayIt!Xpress ~ Frequently Asked Questions


Table of Contents

  1. What is the difference between DisplayIt!Xpress and DisplayIt! software?
  2. What are all the 'parts' to a digital signage system using DisplayIt!Xpress software?
  3. Is having an internet connection a prerequisite for DisplayIt!Xpress to work?
  4. What ports and web sites must be available to DisplayIt!Xpress?
  5. Is Outlook or Outlook Exchange required for DisplayIt!Xpress?
  6. What is the difference between the Windows and Android versions of DisplayIt!Xpress?
  7. Can DisplayIt!Xpress operate on a single PC connected to a display?
  8. When I first set up a media player PC, is there anything special I need to do?
  9. My displays are in Portrait mode, is there anything special I need to do?
  10. Can more than one screen be connected to a single media player?
  11. How are the displays connected to the media player PC?
  12. Can DisplayIt!Xpress work with touch screens?
  13. Can I switch my existing media player PC(s) that are currently running DisplayIt! to DisplayIt!Xpress?
  14. Can I switch my NMP-302w or NMP-580 media player to DisplayIt!Xpress?
  15. How can I see what is playing on a DisplayIt!Xpress screen?
  16. I want to place media players in remote locations. How do I do that?
  17. If I am updating via the folder, can I add, delete, or update files while DisplayIt!Xpress is running?
  18. Can I save my DisplayIt!Xpress playlists for later use?
  19. Other digital sign applications are 'Cloud Based.' Why isn't DisplayIt!Xpress?
  20. Is DisplayIt!Xpress compatible with Windows 7, 8 and 10?
  21. Is DisplayIt!Xpress compatible with Windows server operating systems?
  22. How can I update display content automatically from an Excel Spreadsheet?
  23. My company's firewall is preventing downloading the installer from your web site. What can I do?
  24. Where does the content for DisplayIt!Xpress reside?
  25. One of my display computers crashed and I need to replace it. What should I do?
  26. How can I update the software on the media player PCs?
  27. Do you have a recommendation on PC, Processor, RAM or Video Card/RAM for Resolution quality and performance?
  28. How can I display dynamic content from a database or other source?
  29. All of the sudden I am getting an activation screen when I start DisplayIt!Xpress. Why?
  30. I want to use my existing PowerPoint files that contain fancy transitions, video, special timings, etc. Is this possible?
  31. I want to embed video in my PowerPoint. Is this possible?
  32. Can I use my same playlists and content on the Android version of DisplayIt!Xpress?

  1. What is the difference between DisplayIt!Xpress and DisplayIt! software?

    1) DisplayIt!Xpress plays your primary content full screen, while DisplayIt! allows you to define areas (zones) for playing different types of content. This is valuable if you need to display a PowerPoint presentation and a digital video at the same time. DisplayIt!Xpress, has 'gadgets' that float over your primary content such as Analog or Digital Clocks, Weather, Calendar, and Scrolling Text / RSS News Feeds. The DisplayIt!Xpress, Management Console software is significantly easier to use than the DisplayIt! Administrative software.

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  2. What are all the 'parts' to a DisplayIt!Xpress digital signage system?

    1) Media Player - a small-form-factor Windows PC. 2) The software - DisplayIt!Xpress is licensed on a per-media-player basis. 3) Display - a commercial display is necessary. Do not use a cheap consumer television and expect it to last in a 24/7 environment! 4) Content - there are a number of content creation tools you can use. Many of our clients simply use PowerPoint. Others use Photoshop, digital video authoring systems, and Flash. You can also 'print' documents from Word, Excel, or any other programs as PDF files and use those.

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  3. Is Outlook or Outlook Exchange required for DisplayIt!Xpress?

    No. Outlook or Outlook Exchange are not required. DisplayIt!Xpress can be controlled trhough the FREE Management Console for Windows computers.

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  4. What is the difference between the Windows and Android versions of DisplayIt!Xpress?

    The Windows version of DisplayIt!Xpress allows PowerPoint presentations to be played without converting them to image files. That means that transitions from slide-to-slide, animations of objects and text on the screen, and touch-enabled PowerPoint are all supported on Windows. Also, media types that are supported on Windows like Flash, Excel, Flypaper, and PDF are not supported on Android. Scrolling text on Android players is limited to 3 Android fonts, while the Windows version is only limited by the installed fonts on the player PC. The Windows scrolling text bar may use 13 colors and 52 textures, while the Android player is limited to 13 colors. Some updating methods are not supported by the Android player, such as Shared Folders and cloud update services. Finally, the Android player does not have screen shots or logs available yet. This will be added in the near future.

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  5. Is having an internet connection a prerequisite for DisplayIt!Xpress?

    Yes, it is required. DisplayIt!Xpress checks with our web servers on a periodic basis for updates, and to verify licensing. For maintenance clients, when an update is available, DisplayIt!Xpress will install it in the background and switch to the new version in a matter of seconds without any intervention.

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  6. What ports and web sites must be available to DisplayIt!Xpress?
    Local or Wide-Area Network content update method
    Ports 21 (windows players) and 2221 (android players)
    License activation and validation
    www.bestwave.info
    Automatic updates of software for maintenance customers (both for players and Mgmt. Console desktops)
    www.bestwave.info/DisplayItX
    Software download and installation
    www.bestwave.com
    News feeds
    Whatever feed you are using has to be available
    Examples:
    http://hosted.ap.org/lineups/TOPHEADS-rss_2.0.xml?SITE=OHCIN&SECTION=HOME
    http://hosted.ap.org/lineups/USHEADS-rss_2.0.xml?SITE=VANOV&SECTION=HOME
    Weather
    http://aviationweather.gov/docs/metar/stations.txt
    http://www.aviationweather.gov/static/adds/metars/stations.txt

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  7. When I first set up a media player PC, is there anything special I need to do?

    Yes. When you first run a PC, Windows will ask you to set some preliminary configuration parameters. Among them is a name and password for the PC. Not entering a Password will make it easier to disable notifications - which you do not want showing up on your digital signs.

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  8. Can DisplayIt!Xpress operate on a single PC connected to a display?

    Yes, it is possible, but not very cool. Since DisplayIt!Xpress allows content to be selected and scheduled onto its own computer through the Management Console application. This is cumbersome, and not recommended.

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  9. My displays are in Portrait mode, is there anything special I need to do?

    Yes. Set your display to Portrait mode Orientation using the Display - Screen Resolution Control Panel. Do this BEFORE you run the DisplayIt!Xpress software.

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  10. Can more than one screen be connected to a single media player?

    Yes, more than one screen can be connected to a single media player. This can be done via a 'splitter' that takes the video and audio signal and splits it into multiple signals, or by daisy-chaining together multiple displays that have this functionality. No matter how you accomplish this, there is only ONE software license required. Please note that all of the screens connected to a single media player will be showing the same content.

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  11. How are the displays connected to the media player PC?

    That depends on the connections (ports) that the media player and display have. In most cases, a single HDMI cable is used because that allows both high definition video and sound with a single cable connection.

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  12. Can DisplayIt!Xpress work with touch screens?

    Yes, DisplayIt!Xpress can deploy content that is touch-ready. For example, PowerPoint, Flypaper and Flash presentations can have defined buttons that users can touch. When the media player is connected to a monitor with a touch screen, the user can interact with the content on the screen. PowerPoint is especially easy to make touch capable when it is used with DisplayIt!Xpress. This capability is fully explained in Best Wave's 'PowerPoint for Digital Signage' classes. Also, DisplayIt!Xpress can control the schedule for the player, changing which interactive presentation is being shown when. For example, a user could touch a menu item on the breakfast menu to learn its nutritional attributes in the morning, and interact with a completely different menu during the lunch hour.

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  13. How can I see what is playing on a DisplayIt!Xpress screen?>

    From the Add/Edit Displays panel in the Management Console simply select that display name in the list of displays. The Management Console will retrieve the latest screen shot from the display. (this feature does not work with Android players (yet) or for some updating methods, like USB thumb drives) There are a number of applications and utilities such as Remote Desktop, SplashTop, TeamViewer, and Go-To-My-PC, that allow you to connect and view or control a display in real time.

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  14. I want to place media players in remote locations. How do I do that?

    DisplayIt!Xpress communicates with media player PCs via your network. If FTP protocol is supported throughout your network, then all of your remote players can be controlled. Our applications use the standard port, 21, for FTP communication. You can also use a Cloud Syncronization Service like Google Drive, ownCloud, or DropBox to syncronize a special folder on the Management Console PC with one or more players in the field. In fact, this method allows hundreds of displays to be "connected" with no cost for network communications. A single update can change the content on all synchronized displays at the same time.

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  15. If I am updating via the folder, can I add, delete, or update files while DisplayIt!Xpress is running?

    The answer is a qualified Yes. If you are using the Management Console, it will make sure there is no problem with any update. If you are updating via a cloud service, or directly into the Content folder on a display, you can generally replace files while they are in use, the only exception to this are PowerPoint presentations that are currently playing. PowerPoint Viewer will not allow a presentation that is playing to be replaced. You will get a message from the operating system that the file could not be deleted or replaced because it is being used by another application. In that case, you can place a PowerPoint presentation into the folder that has a different name, then wait until that one is playing, and delete the older one. All other files can be replaced even while they are being played.

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  16. Can I save my DisplayIt!Xpress playlists for later use?

    Yes. There are three buttons for this purpose, 'Save Playlist', 'Open Playlist' and 'Delete Playlist', in the DisplayIt!Xpress Management Console. Saving a playlist allows you to re-use the same content and Gadget settings later on, or to duplicate a playlist across a number of other displays.

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  17. Other digital sign applications are 'Cloud Based.' Why isn't DisplayIt!Xpress?

    It can be! DisplayIt!Xpress works with our Management Console or Cloud-Based services like Google Drive, ownCloud, DropBox, and others for updating. The DisplayItX\CLOUDSYNC folder on your management PC(s) can be set to synchronize with a cloud service. Then, update content in the Management Console and all of the displays using that connection will update! DisplayIt!Xpress is programmed to ignore the files that these services use to keep track of update status.

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  18. Is DisplayIt!Xpress compatible with Windows 7, 8 and 10?

    DisplayIt!Xpress is compatibile, but might have issues if it is installed in the typical installation folder. Windows can, depending upon security settings, block the writing of files within the Program Files folder. That is why DisplayIt!Xpress and the Management Console get installed in the root of the C: drive.

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  19. Is DisplayIt!Xpress compatible with Windows server operating systems?

    DisplayIt!Xpress is compatibile, but you may need to turn of Data Execution Prevention (DEP) within Windows for the application you are running. https://4sysops.com/archives/how-to-turn-off-data-execution-prevention-dep/

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  20. How can I update display content automatically from an Excel Spreadsheet?

    You can include an Excel spreadsheet or chart in your playlist. You can specify the amount of time that the sheet is displayed on the screen, and therefore how often it will be refreshed by setting the duration property for that item in the playlist. After adding a spreadsheet, click the 'Create Shortcut' button in the Properties for that item. This will give you a shortcut to the live copy of the Spreadsheet that DisplayIt!Xpress will be actually sending to the display. When you update that copy, it will automatically update the actual displays that are using it! Just make sure you have the Management Console running and on the Update and Monitor tab. You can also have an automated system replace the file from time to time, as long as the Management Console is running, it will get the newer version to the displays automatically.

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  21. My company's firewall is preventing downloading the installer from your web site. What can I do?

    You can use an FTP client software program to download from our Guest FTP service. The userId and password are BestWaveGuest and bwguest. You can also try this link in Explorer:ftp://BestWaveGuest.bestwave.com:bwguest@bestwave.com

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  22. Where does the content for DisplayIt!Xpress reside?

    Your original content files, like PowerPoint presentations are stored where you keep them now. Nothing changes. Once you add a file to a playlist, DisplayIt!Xpress will make a copy of it and place it in a folder on your computer, typically the Applications Data folder for your user name. Or, if you are sharing update responsibilities with others, you can specify another location like a folder on a network drive. To do this, go to the settings screen of the Management Console. There is a setting specifically to modify where content files are being stored. Have the other user(s) select the same location for content storage and you will all stay in sync with your updates and changes.

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  23. One of my display computers crashed and I need to replace it. What should I do?

    Contact us here at Best Wave, and we will reset your account. Once we do that, the PCs running DisplayIt!Xpress will check in with our server. The server will allow as many displays as you have licensed to check in. That way you can take out an unused display PC and add in a new one without touching any of the hardware. You may contact us via email support@bestwave.com or telephone 1+ (480) 368-8900.

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  24. How can I update the software on the media player PCs?

    As long as you have a maintenance agreement with Best Wave, updates will happen automatically without you having to touch any of the display PCs. We post updates in the middle of the night, and all of the PCs running DisplayIt!Xpress check for updates periodically. When a new version is available, they download the new version, then quit, and open the newer copy. It all happens in a matter of seconds, with minimal interruption to your digital sign(s).

  25. Do you have a recommendation on PC, Processor, RAM or Video Card/RAM for Resolution quality and performance?

    The answer really depends on the content you intend to use. At the low end we see Atom processors with decent video chips. At the upper end we see dual core systems with lots of cache and memory. Basically, if you are going to be playing video at 1080p resolution, you need a card/processor that supports that. On the other hand, if all you do is show PowerPoint or slide shows and web sites that would be overkill.

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  26. How can I display dynamic content from a database or other source?

    Many DisplayIt!Xpress clients want to display values that are constantly changing on their displays. For example, production data, or days without accidents at a factory. This data can often be found within a spreadsheet. The Management Console allows you to add spreadsheets as content for one or more displays. Then you can create a shortcut to the live copy of the file that DisplayIt!Xpress will actually be using for updating. As long as the Management Console is running and is on the Monitor and Update tab, the display(s) will receive the updated content automatically.

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  27. All of the sudden I am getting an activation screen when I start DisplayIt!Xpress. Why?

    The most likely cause is that your trial activation has expired. To get you up and running quickly, fill in the Activation Request screen when that happens and a temporary activation will be sent to you within seconds. The other possibility is that a connection to the Internet is not available from your display PC. In that case, be sure and check your wiring from the PC to the network port. The third possibility is that you have entered your email address in mixed case. User emails for registration must be in all lower case.

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  28. I want to use my existing PowerPoint files that contain fancy transitions, special timings, etc. Is this possible?

    Yes. Make sure your PowerPoint is set to go from slide to slide automatically. Set the number of seconds between slides in the Animations tab. You must go into slide setup and check the 'Play at a kiosk' checkbox. Otherwise your PowerPoint will not fill the screen. If you forget to do that, your presentation could also play once, then go to black. Also, when you start making a PowerPoint, be sure to select the 16:9 or 9:16 size in the layout menu. That way your presentations will not have black bars at the left and right sides.

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  29. I want to embed video in my PowerPoint. Is this possible?

    Yes. Use WMV video format and make sure it is sized appropriately. Use a video converter to set the frame size of your video to approximately the size it will be shown in the PowerPoint. Stretching or contracting cause pixelation. Also, the video must be included in the playlist where the PowerPoint will be shown. Click on the 'film' icon in the Duration property so that it is not shown (you will see a red circle with a slash over the 'film' icon). That way the video will only be shown inside of your PowerPoint, not separately.

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  30. Can I switch my existing media player PC(s) that are currently running DisplayIt! to DisplayIt!Xpress?

    Yes. Stop the DisplayIt! software on the media player PC by holding down the Ctrl key. Then download the DisplayIt!Xpress Installer and run it. It will have detailed instructions for installation... but two are critical. 1) Make sure you remove PowerPoint Viewer 97, Access 2000, and MicroSoft File Format Converter from the Programs and Features control panel. 2) Make sure you get rid of the WatchDIPlayer shortcut in the Startup>All programs>Startup folder. Then go through the rest of the DisplayIt!Xpress installation like it is a new system. You can skip the Filezilla installation, the Flash Player installation, the QuickTime installation and the K-Lite Codec installation because they were probably installed with DisplayIt. If you are not sure, go ahead and reinstall them. Once that is done, go to your workstation and download the DisplayIt!Xpress Management Console. Use that for updates from now on - do not use DisplayIt! - or you will cause problems on the player.

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  31. Can I switch my NMP-302w or NMP-580 media player to DisplayIt!Xpress?

    Yes. You do not have to be stuck with the limitations of Signage Manager Express! Download the DisplayIt!Xpress user guide from this site. There is a chapter with step-by-step instructions for downloading and installing our Android version on the NMP-302w or NMP-580.

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  32. Can I use my same playlists and content on the Android version of DisplayIt!Xpress?

    That depends. If your playlist consists of image files (jpg, png) and video files in mp4 format, you can. But, if there is content that is not Android compatible, you will need to remove it. For example, Flash, PDF, and Excel content do not play on Android. Also, if your playlist contains a PowerPoint, you should delete it from the playlist and add it back in while you have the Android player selected. The Management Console will convert the PowerPoint to a series of images in png format. You can set the duration of each slide, change the order, or delete slides you do not want after the import is complete. Scrolling text requires a couple of changes too. The date and time are bracketed with '<' and '>' for Android players. Also, you should make sure to use an Android compatible font for your text, 'Droid', 'Droid Sans' or 'Droid Serif'. The color for your scrolling text must be one of the 13 compatible colors, not the textures that are only compatible with Windows players.

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